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Rudest person ever who not only refuses to answer nor to understand my question. Shame on you Royal Caribbean! Will my phone work onboard a Royal Caribbean ship? Regular departure is for guests who want to use our luggage service and don’t mind an assigned departure time. However, if this is Royal Caribbean’s customer service philosophy—we are looking for another cruise line. How do I book a wedding celebration package? Hi everyone, I have a letter that Ive written to Royal Caribbean and Id like to know where to send it so it will actually be read and responded to. If I can give a 0 star I would. We’ve made this decision as we are unable to consistently guarantee this service on every sailing. For me the process went smoothly when I used the website. Hopefully this can be resolved without having to take legal action. A Priest will also offer a daily mass if there is a priest onboard. There are not always exchange facilities available or open in the ports. Because they don’t know anything about customer service, they don’t seem to care about customer service and I know damn good and well that they don’t give a crap about their employees! But now, they have canceled the 2nd cruise, that was scheduled for February, and now they are supposed to reopen in March. Wow, after trying to contact Shirley Torres at Royal Caribbean for 4 days with no return phone call, we finally got her on the phone. Royal Caribbean customer service didn’t even attempt to deal with my core complaint that they gave me wrong information in the first place, and it feels like more of a legal response to a problem that needs to go away rather than a customer service response to a customer who spends a lot of money on big suites. Caribbean Cruises from $205 Alaska Cruises from $426 Europe Cruises from $419 Last-Minute Cruises Stress-Free Vacation Planning Step 1: Explore Search for your dream vacation from one of the many top travel companies we are partnered with. My travel agent has on numerous occasions contacted them and the last correspondence from them was received on 17th November stating they were extremely busy dealing with refunds and it will take 60 days MINIMUM .???? . Royal Caribbean Group consumer reviews, complaints, customer service. I did not sign up for the experience of masks and social distancing on a ship that is already crowded in many areas by nature. We do offer tuxedo rental onboard most of our ships. Our cruise is scheduled for May 2021, but I have no confidence things will be better by then. If you're one of the lucky ones continuing on the following voyage aboard the same ship, we've enhanced our award-winning service to provide a seamless transition for you. Cruise cancelled, NO REFUND for our honeymoon. Didn't want any extras. Last time I will be going on a cruise with them as it has left a sour taste in my mouth before I have even been on the cruise.Customer service is seriously lacking, staff have obviously been primed not to let anyone have their money back at any cost. I was expecting 2 months but actually received full payment back within 2 weeks. THEY TRIPLED THE PRICE!! Learn about Royal Caribbean Cruises Ltd. culture, salaries, benefits, work-life balance, management, job security, and more. No information online stating that you must do this by telephone. If not fully paid you lose your deposit. She was extremely rude, cut us off when we were speaking and was openly unwilling to help us with our questions at all. It also provides details about the amazing... Feel free to recognize crew members who make your voyage exceptionally memorable. You can visit the Guest Services desk to increase the amount of your gratuities or reward a crew member with an additional cash gratuity at your discretion. These are both incredibly restrictive and are no good if I don't feel comfortable getting on a cruise anytime in the next couple years. And, even if we accept the cruise credit and they cancel the cruise, we still can't get our money back?? They are not able to fulfill what they signed up for, so why are they not willing to refund our deposit? Buyer beware! Absolutely the worst customer service my wife and I have ever experienced. We also offer full laundry and dry cleaning services on board. We are available Monday - Friday 9:00 AM - 11:00 PM EST and Saturday - Sunday 9:00 AM - 8:00 PM EST. Does anyone have a name of a person or an email that has worked for them? They have lost a customer for life, and I will share my terrible experience with all of my family members and friends and encourage them to take Carnival instead -- they refunded their customers immediately. Yes. Nice boats horrible customer service. Search, apply or sign up for job alerts at Royal Caribbean Group Career Site Does Royal Caribbean offer in-stateroom babysitting? © 2021 Trustpilot, Inc. All rights reserved. All shipboard photo products and services can be purchased onboard at the Focus Photo Gallery. I told them that we didn't want a the credit because no one knows when it will be safe to travel, but they continued to refuse to give us our money back. Today I found out my cruise on the royal Caribbean “odyssey of the sea” was cancelled via social media. The cruise was cancelled, they could not provide the service, BUT they get to keep our money?? Royal Caribbean intends to start sailing again and force customers to wear masks on board and social distance. What can I do if the show I want to book is sold out? If your sailing departs prior to September 30th, 2018, we... Self-Assist Early Departure is for guests who want to be off the ship early and can manage their luggage themselves. Royal Caribbean Corporate Office Headquarters Royal Caribbean Cruises Ltd. However, if this is Royal Caribbean’s customer service philosophy—we are looking for another cruise line. We'll even help you find meanings for the sailing terms you see on our website. They said I had to have the cruise paid in full when since it wasn't then no deposit for future cruise credit. What is the electrical voltage equipped for Royal Caribbean ships? Finding our cruise was cancelled via YouTube, Worst customer service I have ever experienced, I will definitely rebook with this company. However when you go on the website the price they advertise is not the price you will be charged. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Have something to share about Royal Caribbean … We decided to use the credit for a cruise to Mexico, as family trip. A typical day at Royal Caribbean was stressful. Save with the best cruise deals and packages to the Caribbean and the Bahamas. I request to speak to his supervisor and he hung up on me, Odain is completely clueless. We are a 50% joint venture owner of the German brand TUI Cruises, a 49% interest in the Spanish brand Pullmantur and a minority interest in SkySea cruises. 800-256-6649. Phone: 305-539-6000. Once used, guests must check in the same number of pool towels that they checked out. It breaks my heart to day I will never sail on royal Caribbean again. Address: Royal Caribbean Group 1050 Caribbean Way Miami, FL 33132-2096 These ready‑to‑wear, water-resistant wristbands require just one tap, so you can quickly and efficiently navigate the ship. Royal Caribbean Group Customer Service Representative Reviews. And when I say family I mean us, all six kids, the grand parents and the grandchild! However, on our Culturally Enriching Cruises, like those departing from Mainland China, Mandarin may be used more frequen... *Please see all applicable Terms & Conditions for Promotions. Because they have to try to put it into the old bank account that doesn’t exist first, even though we’ve told them that it doesn’t exist! BUT we couldn’t use the credit for the family cruise, we could only use the credit for another cruise for us. Out of all the other lines l have been on, Royal Caribbean is my favorite! RCL are loosing customers due to their greed. Learn more about the 10,000 MyCruise bonus points offer and apply online. Think show times, restaurant open times, when and where bingo will be played, and what shops have sales. So we booked a transatlantic cruise for April 16, 2020. ?to deal with. The last e-mail they sent me was basically, "we have no more to say on the matter." Now, follow me closely. In the past, Royal Caribbean Cruises has offered many different kinds of flexible employment opportunities, including part-time, full-time, freelance, temporary, and remote positions in a variety of fields. As an employer, Royal Caribbean Cruises hires for both at-sea and on-land jobs and seeks candidates at all stages of their careers. So we gave them MORE MONEY and used part of our credit for the family cruise. Constantly taking escalated phone calls and managers only caring about the revenue you bring to the company. Cruise to unforgettable destinations with Royal Caribbean. Does Royal Caribbean offer Religious Services onboard? As of September 30th, 2018 we are discontinuing our in-stateroom babysitting, Sitters at Sea. We rebooked remand they are adding $480 additional charges. Useful. Our agency prides itself on providing exceptional customer service to all our valued clients. These roaming rates to utilize your device are determined by your cellular provider. Our Real-Time Chat only handles inquiries for customers in the US and Canada. Luggage Valet is a service offered onboard which enables guests to bypass traditional airport check-ins. View all Customer Service Job at Royal Caribbean Group. Reviews from Royal Caribbean Cruises Ltd. employees about working as a Call Center Representative at Royal Caribbean Cruises Ltd.. Just wanted the room price advertised, but it wasn't available. Step 2: Connect In February the cruise ship had several people with the virus and stayed docked for several weeks with everyone in their room. This is totally unacceptable for a company of their size given that I am inundated with requests to book again with them. In addition to Royal Caribbean’s traditional SeaPass cards, select Royal Caribbean ships* also feature WOW Bands. SO TO HAVE TO WAIT 10 MONTHS FOR A REFUND I FEEL IS VERY UNLOYAL OF RC.I FEEL THEY WILL LOSE A LOT OF LOYAL CUSTOMERS AFTER THIS CRISIS..... Royal Caribbean only got one star from me as this was the minimum to get onto the site. I will definitely be booking again once it is safe to travel. Royal Caribbean was first mentioned on PissedConsumer on Jun 04, 2008 and since then this brand received 340 reviews.. Royal Caribbean ranks 19 of 161 in Cruises and Ships category. Such a con. Terrible experience with the booking process. !MY CRUISE WAS CANCELLED IN MARCH AND I STILL HAVEN'T RECEIVED MY MONEY BACK - I AM SO DISSAPOINTED!!! Would never ever use or book with this cruise line again. I have no idea what she us being paid for. Unfortunately my cruise got cancelled due to the current pandemic. We'll point you to a travel agent who can help with your cruise planning. Awful company!! None of their protocols make me feel any safer. Each Royal Caribbean cruise ship has many professional photographers onboard that are ready to make your cruise memories last a lifetime. We made reservations in December 2019 before COVID was happening. What can I expect between consecutive cruises? So now we will not be going to Mexico with Royal Caribbean, and we will not be going on a Scandinavian cruise in October to St Petersburg,to Denmark, Germany, and to Stockholm. Same cruise, same itinerary, jus a month later. and I hope that Royal Caribbean goes bankrupt. The Press Office does not have access to customer booking information and is unable to transfer calls. We'll answer all the most frequent cruising questions. What is the difference between Self-Assist Early Departure and Regular Departure? They will only add tremendous inconvenience and make for an unpleasant experience. Customer service contacts and company information. Money taken out of my bank account when the cruise credit should have been used against the deposit. I had a cruise booked through their website for end of September 2020 through to the first week of October. This is causing unnecessary stress to me for a situation which should have been resolved by now. OVER MY DEAD BODY! They could care less about the customers at this point and are willing to put them at risk for a few bucks. Anyone that books with the entire group (Celebrity, Tui and a few others) are in for a terrible surprise. But when I checked online the information was correct and there to find, this was in June 2020. Ok. We chose to take a credit in leu of a refund. With a Royal Caribbean® credit card you earn 2 MyCruise® points for every $1 spent on qualifying purchases with Royal Caribbean, Celebrity Cruises® and Azamara Club Cruises®. What are Wayfinders? Absolutely the worst customer service my wife and I have ever experienced. I booked this cruise because everyone raves of how good of a customer service this company has but this is NOT good customer service or pro-customer. Below we have provided a list of great tools to help you prepare for your dream cruise vacation. No ethics, only care about money, Karma will get them eventually. Now I don't feel safe being on a cruise ship. Royal Carribbean did not honor their quoted cruise credit and added an additional $480 to the cost. Corporate Headquarters. Wayfinders allow you to instantly view a map of the entire ship and are available in Englis... All of our Royal Caribbean ships are equipped with North American standard, 110 volts AC and standard European 220/230 volts AC outlets. During a pandemic I think they should have moved my deposit for a future date. and they won’t transfer the reservation! Guests must have their SeaPass card in order to check out pool towels. Original review: April 10, 2020. Looking for your stateroom, a particular restaurant, or activity? r/royalcaribbean: The unofficial subreddit to chat about all the WOW moments while sailing with RCCI! At the time of booking, the COVID cases were declining so I felt a little more comfortable about this. So we wanted to help the industry so said we would re-book. They stopped cruising April 1, due to covid. Guest who participate will be processed onboard the ship and receive their airline boarding passes, luggage tags as well as baggage claim checks ... Just because your ship is docking, doesn't mean your vacation is ending. 340 Royal Caribbean Reviews and Complaints @ Pissed Consumer US. Address: 1050 Caribbean Way Miami, FL 33132 USA Corporate Phone Number: 1-305-539-6000 Fax Number: 1-305-374-7354 Customer Service Number: 1-866-562-7625 Lost Luggage: 1-800-256-6649 Guest Relations: 1-800-256-6649 International Phone Number: 1-305-341-0204 How he even got a job in Royal Caribbean lets you know they hire incompetent people. Sharing is caring! Royal Caribbean Group (NYSE: RCL) is a global cruise vacation company that owns and operates three global brands: Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises. We encourage research and development to generate new ideas, innovative solutions and programs to contain costs as a part of the normal business cycle. We cancelled our cruise a few weeks before the cruise was cancelled because of COVID-19. From embarkation and gangway photos at ports of call to formal portaits, our photographers are ready to cap... Once onboard please check with the Box Office or log into the Royal Caribbean app (App Store or Google Play) to see if there are any available bookings. I was told up to 40 days however my refund has been received in less than a week of cancellation. Share. Any other time other than a pandemic I understand how important policy is. We originally took a cruise credit but with the ongoing virus decided on 24th September to get a refund.I have now been waiting 84 days. Absolutely disgusting customer service not to even received an email informing thar my cruise was cancelled and to rub Salt in the wound the odyssey of the seas is still cruising the Mediterranean this Summer from Israel but is only available to Israeli residents. We do not provide irons in the staterooms as they constitute a fire hazard. Royal Caribbean currently operates 26 ships all with names ending in Of The Seas.Sister brands owned by Royal Caribbean Cruises Ltd. are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises. Crown & Anchor Society. WOW Bands co... Royal Caribbean International is a global brand with sailings all around the world. This is crasy, airlines and every other company is letting you book for a later date on none refundable or transferable travel during this time. Royal Caribbean rep. held the line for over 30 minutes acting as if she cannot hear me. Awful customer service, No help what so ever. As we booked through a travel agent we had to get them to liaise with Royal Caribbean as they would not speak to me. Please use the link below to check availability. Pointless relating my experience as the previous writers have summed it up. CONTACT LISTROYAL CARIBBEAN INTERNATIONAL® Customer Service Pre-Cruise: 7am - 11pm EST Mon-Fri 9am - 8pm EST Sat/Sun (800) 529-6918 web_reservations@rccl.com Cruise Planner: (Onboard Reservations) 8am - 10pm EST M precruiseplanner@rccl.com I was due to go on Cruise on 16 May this year with Royal Caribbean and obviously due to Covid this was cancelled. We are out 522.00/. When it became clear that the cruise was cancelled I went to their website and clicked refund and received my money back way faster then expected. The Cruise Compass keeps you in-the-know about everything there is to see and do both onboard and off. We were issued a Future Cruise Credit. I booked a cruise with Royal for my first time for my Honeymoon.
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